THE MOST AWESOME HELPDESK & SUPPORT SOLUTION
Make Customer Support A Breeze.
The Most Awesome Customer Support Support Ticket Helpdesk Solution
START PROVIDING SUPPORT RIGHT NOW!
THE BEST HELPDESK/ SOLUTION HAS EVERYTHING YOU NEED TO MAKE CUSTOMER SUPPORT A BREEZE.
COMPLETE TICKET HISTORY
CUSTOMIZABLE EMAIL NOTIFICATIONS
AUTOMATIC AGENT ASSIGNMENT
Every action ever taken on every ticket is logged. You’re in complete control!
Trigger automatic emails on six key events such as new ticket, ticket replied etc. All text and graphics is completely within your control. Get even more email options and events with our helpdesk solution.
Assign tickets to the agent with the least number of open tickets. Use our smart-agent technology for even more sophisticated ticket routing.
UNLIMITED FILE ATTACHMENTS
Add custom fields to your ticket forms, choosing from 13 field types for even more power. Integrate complex logic and powerful forms.
What use is a ticket if clients can’t attach files? Multiple attachments to each ticket.
Agents can add the time they spent on a ticket and supervisors can adjust the time reported as necessary while maintaining a full log of all edits!
UNLIMITED SUPPORT AGENTS
IMPORT YOUR EXISTING TICKET
No per-agent fees with our solution. Unlimited agent seats included!
Use our free IMPORTER functionality to import your existing tickets from Zendesk, Helpscout, and Ticksy. Your customers will experience a seamless transition to your new helpdesk.
Hundreds of additional features are available to solve almost every pain-point you might have.
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We are ready when you are...
We stay on the cutting edge of technology so we’re ready for the good stuff when you are:
We cover almost every major scenario you would encounter on a help-desk.
- Customize labels
- Accept tickets via email
- Custom priority levels
- FAQ module
- Documentation module
- Cloud storage
- Pre-written responses
- Automatic ticket close for abandoned tickets
- Satisfaction Surveys and Ratings
- Securely collect and store passwords and user ids
- Private agent notes
- Department and Product based ticket routing
- Flexible reports
- Guest tickets
- Public tickets
- Advanced notifications
- Agent productivity and powerpack functions
Suitable for A Variety of Industries and Operations
Industries That Use our Support System
- Design Agencies
- Envato Vendors
- Special Olympics
- Software Developers
- Holistic Healthcare
- Real Estate
- SEO Providers
- Online Marketers
- Travel Agencies
- Repair shops and services
- Beverage manufacturers and distributors
- Outsourced helpdesk operations
- Virtual Assistants
- Online Stores
- Vending Machine Suppliers
- Lawyers / Legal
Why Choose Our Support System?
The Most Versatile Helpdesk Support Solution
Can Be Yours Today!
How Others Are Using our Helpdesk Solution
- External help-desk
- Internal corporate help-desk
- General contact form
- Appointment scheduling
- Todo lists
- Time tracking
- Home Inspections
- Issue collaboration
- Bug Tracking
- Hotel customer requests
- Change management
- Employee requests
- Travel requisitions
- Project management
Our Support System Vs Other Support Systems
- A much broader range of functionality than any other help-desk solution
- Constant active development – new features & functionalities
- More cutting edge research into areas such as AI and Machine Learning
- More industry research to bring you the functions you need
- The same (or better) functionality as cloud services at a fraction of the cost
- Ownership of your own data
- Did we mention that we’re so much cheaper especially in the long-run?